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Additional Note
If your pet has an allergy, please let us know through the additional comment in the Cart Section when selecting your plan. We will substitute that treat for something equally tasty.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Purigen® is a premium synthetic adsorbent that is unlike any other filtration product. It is not a mixture of ion exchangers or adsorbents, but a unique macro-porous synthetic polymer that removes soluble and insoluble impurities from water at a rate and capacity that exceeds all other competing products by over 500%. Purigen® controls ammonia, nitrites and nitrates by removing nitrogenous organic waste that would otherwise release these harmful compounds. Purigen’s impact on trace elements is minimal. It significantly raises redox. It polishes water to unparalleled clarity. Purigen® darkens progressively as it exhausts, and is easily renewed by treating with bleach. Purigen® is designed for both marine and freshwater use. Purigen® removes soluble and insoluble impurities from water at a rate and capacity that exceeds all other competing products by over 500%. Advantages: Selectivity: Purigen® is the highest capacity organic filtration resin on the market. No other products can compare to its ability to clear haziness and polish water to unparalleled clarity. Unlike other products on the market which are simple ion-exchange resins, Purigen® is specifically designed to be an organic scavenging resin. When ion-exchange resins are filled to capacity by metals and other contaminants, Purigen® has barely begun to reach its potential. Purigen® generally ignores simple elemental compounds, having an extreme affinity for nitrogenous organics. The primary source of nitrogenous compounds in an aquarium is waste. Fish, corals, even plants produce nitrogenous waste. Purigen® removes that waste faster and more completely than anything else on the market. Capacity: Purigen’s® possesses enhanced capacity owing to its vast surface area. All other resins on the market are purely spherical extruded beads. These beads remain smooth even under a microscope. Purigen® is both spherical and macroreticular. It has microscopic pores that increase its usable surface area to many times that of a purely spherical resin. Regneration: Purigen® can also be regenerated. As it adsorbs waste products, Purigen® will change color from a pale blonde to a dark brown, almost black. Once it is exhausted, it can be regenerated with a solution of bleach and water. The bleach will literally “burn off” the organics that have been removed from the tank. Watch out for products that claim to be regenerable with a brine solution. That is the regeneration procedure for ion-exchange purposes. A brine solution will not remove organics. While such resins have a limited capacity for organic adsorption, a brine regeneration process only replaces removed ionic compounds. It does not destroy large organic molecules that were removed, which is the primary function of organic adsorption resins.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship virtually to any address within US. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Order Placement and Confirmation:
When placing your order on our website, select the "Pick Up In-Store" option at checkout. You will receive an email confirmation once your order is successfully placed.
Pickup Notification:
We will notify you via email when your order is ready for pickup. Please wait for this notification before coming to the store.
Pickup Location:
Your order will be available for pickup at our store located at 751 Port America Place suite 420, Grapevine, TX, 76051 . Store hours and contact information can be found on our website.
Pickup Timing:
Your order will typically be ready for pickup within 48 hours of order confirmation unless any other problem arise in which case you will be notified via email. Please wait for the notification before arriving for pickup.
Identification and Confirmation:
When picking up your order, you may be required to provide a valid photo ID and the order confirmation email (digital or printed) for verification.
Authorized Pickup:
If you are unable to pick up the order yourself and wish to designate someone else to pick it up on your behalf, please ensure that they have a copy of the order confirmation email and a copy of your photo ID for verification.
Order Changes:
Any changes to your order, such as modifications or cancellations, must be requested before the designated pickup time. Please contact our customer service for assistance.
Hold Period:
Your order will be held for pickup for 7 days from the time you receive the pickup confirmation notification. After this period, your items may be restocked, and your order may be canceled.
Items Inspection:
Please inspect your items upon pickup. If you discover any issues with your order, kindly notify our store staff immediately for assistance.
Returns and Exchanges:
Our standard return and exchange policies apply to items picked up in-store. Please refer to our Returns and Exchanges policy for more information.
Modification and Termination:
We reserve the right to modify or terminate the Buy Online, Pick Up In-Store service at any time without prior notice.
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