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Additional Note
If your pet has an allergy, please let us know through the additional comment in the Cart Section when selecting your plan. We will substitute that treat for something equally tasty.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Outward Hound® Ripstop Life Jacket sports high visibility colors, multiple reflective strips, easy-grab handles, quick release buckles & outstanding flotation. Durable ripstop material stands up to repeated use and dries quick for beach play. Full foam coverage and a front neck float provides maximum and a comfortable fit for water fun. Our unique, multi-handle design is constructed to add strength and durability for pulling dogs out of the water. SPLASH WITH SAFETY: Because dogs love to swim and we love to keep them safe, the Outward Hound Grandby Splash Life Jacket provides a comfortable, secure fit for tons of fun in the water. CAN’T MISS COLOR: Whether your dog splashes near the shore or plays in the waves, the Granby dog life jacket was made to be noticed. With bright orange coloring and reflective piping, you’ll be able to quickly identify your dog in or out of the water. PADDLE AND PLAY FRIENDLY: The Granby Splash dog life jacket is constructed with ripstop material that provides comfortable buoyancy in the water, and doesn’t restrict movement on land. A front neck float helps keep their head above water and a neoprene belly band securely supports their chest and stomach. FIT AND FUNCTION: Dogs come in all shapes and sizes. Whether your dog is short and stout or long and lanky, there’s a Dawson life jacket perfect for them. Available in sizes extra-small to extra-large, we’ve made it easy for you to choose a size that supports them and fits their swimming needs. IN CASE OF EMERGENCY: When it comes to water, there is no such thing as being “too safe.” That’s why the Outward Hound Granby life jacket is constructed with dual grab handles making it easy for you to pull your dog out of any emergency. Belly buckles and chest straps keep the jacket secure on your dog while they are in the water, and Velcro tabs keep straps from getting caught on unknown obstacles helping your dog to paddle and play the day away. FUN FOR EVERYONE: Whether your dog is a seasoned water dog or is preparing for their first swim, Outward Hound life jackets help them go further and play longer.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship virtually to any address within US. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Order Placement and Confirmation:
When placing your order on our website, select the "Pick Up In-Store" option at checkout. You will receive an email confirmation once your order is successfully placed.
Pickup Notification:
We will notify you via email when your order is ready for pickup. Please wait for this notification before coming to the store.
Pickup Location:
Your order will be available for pickup at our store located at 751 Port America Place suite 420, Grapevine, TX, 76051 . Store hours and contact information can be found on our website.
Pickup Timing:
Your order will typically be ready for pickup within 48 hours of order confirmation unless any other problem arise in which case you will be notified via email. Please wait for the notification before arriving for pickup.
Identification and Confirmation:
When picking up your order, you may be required to provide a valid photo ID and the order confirmation email (digital or printed) for verification.
Authorized Pickup:
If you are unable to pick up the order yourself and wish to designate someone else to pick it up on your behalf, please ensure that they have a copy of the order confirmation email and a copy of your photo ID for verification.
Order Changes:
Any changes to your order, such as modifications or cancellations, must be requested before the designated pickup time. Please contact our customer service for assistance.
Hold Period:
Your order will be held for pickup for 7 days from the time you receive the pickup confirmation notification. After this period, your items may be restocked, and your order may be canceled.
Items Inspection:
Please inspect your items upon pickup. If you discover any issues with your order, kindly notify our store staff immediately for assistance.
Returns and Exchanges:
Our standard return and exchange policies apply to items picked up in-store. Please refer to our Returns and Exchanges policy for more information.
Modification and Termination:
We reserve the right to modify or terminate the Buy Online, Pick Up In-Store service at any time without prior notice.
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