Free Delivery

Eligibility:

Free delivery is available to all customers who meet the minimum requirement specified on our website at the time of ordering. These minimum requirements may vary based on location and current promotions.


Delivery Area:

Our free delivery service is available within the designated delivery areas as determined by our store. Please refer to our customer service for details on eligible delivery locations.


Order Requirements:

To qualify for free delivery, your order must meet the minimum purchase amount after any discounts, promotions, or coupons have been applied.


Delivery Method:

Our standard delivery methods will be used for free deliveries. The delivery timeframe will be communicated to you during the checkout process. Please note that delivery times may be subject to delays beyond our control.


Exclusions:

Free delivery may not apply to certain bulky or heavy items, special orders, or items requiring special handling. Any such exclusions will be clearly indicated on our website and during the checkout process.


Delivery Scheduling:

While we strive to accommodate your preferred delivery schedule, the availability of delivery slots may vary based on demand and your location. We will make reasonable efforts to communicate any changes to your delivery schedule in advance.


Address Accuracy:

It is your responsibility to provide accurate and complete delivery address information. We are not responsible for delays or issues arising from inaccurate or incomplete delivery addresses.


Delivery Confirmation:

Once your order has been successfully delivered to the specified address, it will be considered fulfilled. We are not responsible for any items that may go missing after successful delivery.


Returns and Refunds:

Our standard return and refund policies apply to orders that qualify for free delivery. Please refer to our Returns and Refunds policy for more information.


Modification and Termination:

We reserve the right to modify or terminate the free delivery offer at any time without prior notice. Any changes will be reflected on our website.


Exclusions:

Free delivery may not apply to certain bulky or heavy items, special orders, or items requiring special handling. Any such exclusions will be brought to attention by our customer service team via email or phone. Charges/Refunds will be processed incase of such modifications.


Governing Law:

These terms and conditions are governed by the laws of the state of Texas, and any disputes shall be subject to the exclusive jurisdiction of the courts in Texas.


By placing an order with free delivery, you acknowledge and agree to abide by these terms and conditions. If you do not agree with these terms, please refrain from using our free delivery service. For any questions or concerns, please contact our customer service team.


Thank you,

Big Dog Pet Supply